As published in BeanScene magazine 

The secret to any café’s success is its people. It’s no longer enough to simply find the right staff – you then need to retain them and ensure they’re performing at their best. With a global coffee culture and its associated techniques, and trends that are constantly evolving, it can be a challenge to keep pace with change. But to remain competitive, café owners need to be ahead of the eight-ball to ensure their baristas are not only making consistently great coffee, but are also up to scratch on the latest developments in the coffee world.

As published in BeanScene magazine 

In any café business, it’s up to the owner to set the standards required for a successful enterprise. Café owners need to take it upon themselves to learn not just the basics of commercial-level espresso making, but the nuances which separate good from great coffee.